Overview

Effective ticket and booking management is crucial for smooth entry operations. While Pulse Ticketing handles most booking processes automatically, you may encounter customers with special requests. Clicking on any ticket provides detailed history and modification options.

Common Booking Scenarios

Modifying Existing Bookings

  • Date changes

  • Name transfers

  • Group booking adjustments

Special Requests

  • Early/late entry

  • Access requirements

  • VIP upgrades

Entry Exceptions

  • Lost tickets

  • Duplicate bookings

  • Technical issues


Best Practices

Communication

  • Document all changes

  • Confirm modifications with customers

  • Update relevant staff

System Updates

  • Record changes in Pulse Ticketing

  • Update gate lists

  • Maintain accurate records



Note: Click any ticket entry to view detailed history and make modifications.