Ticketing Support

1. Getting Started 8

• WELCOME - Getting Started with the Pulse Admin Area
• Understanding Your Dashboard Areas
• Using The Ticketing Dashboard
• General steps to create a new event
• What dimensions and specs do I need my graphics & art to be?

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2. Events 12

• Introduction to Events section
• How do I create a new event? (FULL GUIDE)
• Understanding Sessions in Pulse Ticketing
• How to add an event - Step 1 > Details
• How to Add an Event - Step 2: Tickets

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3. Ticket Tiers 9

• Introduction to Ticket Tiers section
• How do I create a Ticket Tier?
• How do I custom design my e ticket template?
• How do I price my tickets correctly?
• How to Add Optional Extras/Upsells

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4. Ticketing & Bookings 5

• Introduction to Ticketing & Booking Section
• Resending lost tickets in Pulse Ticketing
• Refunding Tickets in Pulse Ticketing
• How to change the name on the ticket?
• How to cancel tickets?

5. Ticket Scanning & Box Office 3

• Pulse Ticketing Door Check In Instructions (GUIDE)
• Introduction to this section
• How to access my ticket scan & sales history?

6. Reports 3

• Introduction to Reports section
• How to use Reports
• How do I export all of my customer tickets?

8. Settings 2

• Introduction to the Settings section
• Settings in Pulse Ticketing Dashboard

9. Marketing 8

• Introduction to the Marketing section
• Setting up Facebook remarketing audiences
• Setting up Facebook pixel
• Setting up Facebook conversion tracking
• Targeting past customers in Facebook Ads

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10. Troubleshooting & Customer Support 1

• Troubleshooting & Customer Support