Ticketing Support

Getting Started 7

• Getting started with the Triniq admin area
• How do I log in and out to manage my events and ticketing?
• How do I change my password?
• What does each area mean?
• What is the home admin dashboard and how do I use it?

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Events 6

• Creating & managing Events
• How do I view all of my events?
• How do I create a new event?
• How do I edit an exisiting event?
• How can I get my event displaying on the home page of Triniq?

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Ticket Tiers 9

• Setting up your event's ticketing
• How do I price my tickets correctly?
• How do I create a Ticket Tier?
• How do I edit a Ticket Tier?
• How do I custom design my eticket template?

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Ticketing & Bookings 6

• Managing Ticketing & Bookings
• How do I resend a lost ticket?
• Where can I see my current bookings?
• How do I change the name on a ticket and resend it?
• How do I refund a customer?

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Ambassadors 8

• Why should I use the Ambassadors module and how do I get this happening?
• How do I create an Ambassador account?
• How do I create a ticket that only Ambassadors can sell?
• How do I allocate tickets for an ambassador to sell?
• What do I do if I need to change the price of ambassador tickets?

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Reports 7

• Introduction to Reporting
• What is the Sales Transactions report?
• How do I edit a sales transaction?
• How do I export all of my customer data?
• How do I export event's doorlist?

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Users & Customers 6

• Managing Users
• How do I manage my profile details?
• How do I create a new user?
• How do I edit an existing customer?
• How do I set user and staff permissions?

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Settings 5

• Introduction to the settings area
• How do I edit my company details?
• How do I connect PayPal to my Triniq company account?
• How do I connect Stripe to my Triniq company account?
• How do I fix all other company account issues?

Marketing 8

• Marketing with Triniq Overview
• How do I customise the way my Triniq links display on Facebook?
• How do I best integrate Facebook with my Triniq account?
• How do I set up Facebook Conversion Tracking?
• How do I set up my Facebook Pixel for Facebook Ads?

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Purchasing Tickets 0

Ticket & Account Issues 5

• I've lost my ticket, how can I get it resent?
• Where can I change a name on my ticket?
• I need a refund of a ticket, how do I do this?
• I need to sell a ticket as I no longer need it, where best I can do this?
• Where can I ask a general question about an event?

1. Getting Started 8

• WELCOME - Getting Started with the Pulse Admin Area
• Understanding Your Dashboard Areas
• Using The Ticketing Dashboard
• General steps to create a new event
• What dimensions and specs do I need my graphics & art to be?

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2. Events 12

• Introduction to Events section
• How do I create a new event? (FULL GUIDE)
• Understanding Sessions in Pulse Ticketing
• How to add an event - Step 1 > Details
• How to Add an Event - Step 2: Tickets

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3. Ticket Tiers 9

• Introduction to Ticket Tiers section
• How do I create a Ticket Tier?
• How do I custom design my e ticket template?
• How do I price my tickets correctly?
• How to Add Optional Extras/Upsells

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4. Ticketing & Bookings 5

• Introduction to Ticketing & Booking Section
• Resending lost tickets in Pulse Ticketing
• Refunding Tickets in Pulse Ticketing
• How to change the name on the ticket?
• How to cancel tickets?

5. Ticket Scanning & Box Office 3

• Pulse Ticketing Door Check In Instructions (GUIDE)
• Introduction to this section
• How to access my ticket scan & sales history?

6. Reports 3

• Introduction to Reports section
• How to use Reports
• How do I export all of my customer tickets?

7. Users & Customers 0

8. Settings 2

• Introduction to the Settings section
• Settings in Pulse Ticketing Dashboard

9. Marketing 8

• Introduction to the Marketing section
• Setting up Facebook remarketing audiences
• Setting up Facebook pixel
• Setting up Facebook conversion tracking
• Targeting past customers in Facebook Ads

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10. Troubleshooting & Customer Support 1

• Troubleshooting & Customer Support