Overview
Pulse Ticketing provides a straightforward cancellation process that updates ticket status immediately through the system.
This will only cancel and void a ticket, it will not refund the customer. If you are looking to refund them then choose the refund option instead as that will both refund & canc
Steps
- Locate Ticket
- Find the ticket row in the dashboard
- Verify correct ticket selection
- Open Menu
- Click the gear icon (⚙️) in the rightmost column
- Access dropdown options
- Cancel Ticket
- Select the "Cancel Ticket" option
- Confirm cancellation action
- Verify Status
- Check the status column update
- Confirm cancellation complete
Status Indicators
- Active tickets display the original status
- Cancelled tickets show updated status
- Status changes are reflected immediately