What are Sessions?

Sessions represent distinct time slots or periods when an event takes place. While most events have a single session (one start and end time), some events may offer multiple sessions under the same event listing.

Single vs Multiple Sessions

Single Session Events

  • One start and end time

  • Example: Concert on Friday at 8 PM - 11 PM

  • Straightforward capacity management

  • Single entry period


Multiple Session Events

  • Multiple time slots under one event listing

  • All sessions appear on the same purchase page

  • Each session can have:

    • Unique date and time

    • Individual name/title of the session

    • Separate attendee capacity limits

    • Different pricing (if needed)


Session Configuration

Session Naming

  • Optional feature

  • It helps distinguish between multiple sessions

  • Examples:

    • "Morning Workshop" vs. "Afternoon Workshop"

    • "Saturday Matinee" vs. "Saturday Evening"

    • "Day 1 - Introduction" vs "Day 2 - Advanced"

Capacity Management

  • Capacity refers to the maximum attendee count per session

  • Independent of ticket types sold

  • Example: If capacity is 100:

    • It could be 100 single tickets

    • It could be 50 double tickets

    • The system prevents overselling regardless of ticket combination

  • The system automatically stops sales when capacity is reached

  • Protects venue safety and compliance requirements

  • The capacity of a session is very closely tied to the capacity of a ticket tier (which we'll cover in the help guides relating to ticket tier creation & management)


Practical Examples

Festival Example

  • Event: Summer Music Festival

  • Sessions:

    1. "Friday Night" (Capacity: 500)

    2. "Saturday Afternoon" (Capacity: 750)

    3. "Saturday Night" (Capacity: 750)

    4. "Sunday All Day" (Capacity: 1000)

Conference Example

  • Event: Business Innovation Conference

  • Sessions:

    1. "Morning Keynote" (Capacity: 300)

    2. "Afternoon Workshops" (Capacity: 150)

    3. "Evening Networking" (Capacity: 200)


Best Practices

  • Set accurate capacity limits for each session

  • Use clear, descriptive session names

  • Monitor capacity levels across all sessions

  • Consider staggered entry times for large capacities

  • Regularly review booking patterns across sessions

  • Ensure capacity of a ticket tier is correctly assigned so that it is inline with your session capacity strategy.